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CLEO Secures CareConnect Accreditation

It's a new dawn for urgent care services, as CLEO Systems launches its suite of digital healthcare solutions.

Published by CLEO Systems on 21/10/2020

With around 30 years' experience of developing in-house software solutions for urgent care services, at CLEO Systems we are delighted to launch our innovative patient management software to primary, urgent and emergency care providers across the country.

This is one of the first patient management systems to include a CareConnect accredited end-to-end digital appointment booking solution to support ongoing national enhancements of urgent and emergency care, with NHS111 becoming the gateway to urgent care services.


The solution has a Supplier Conformance Assessment List (SCAL) certificate awarded by NHS Digital. It has provider and consumer capabilities, meaning that it supports the direct appointment booking of patients from services such as NHS111, and enables appointment booking from services such as urgent treatment centres (UTCs) or Emergency Departments (ED).


CareConnect Open APIs have been developed by NHS Digital to support the delivery of care by opening-up appointment information and data held across different clinical care settings. CareConnect provides a standard for interoperability, allowing providers' various systems to talk to each other, and seamlessly transfer data to improve the patient journey.


Patients are given a booked time slot to reduce waiting times at onward services, and the providers of the onward services are given useful advance notice of patient flows as well as an indication of the conditions patients will be presenting with. This provides a great benefit in the management of the current Covid-19 pandemic through supporting social distancing by helping reduce the number of people in waiting rooms.


CLEO Systems is a new breed of patient management software, with interoperability at its core. There will never be a one size fits all clinical system that suits every clinical setting, so we make sure that our systems are interoperable with existing software to provide the user with simplicity, effectiveness, and of course, data security.

CLEO stands for Clinical Excellence Online. At CLEO we are proud to bring our unique and intuitive software to the market. Our products are designed to be simple to use and are extensively tested by our in-house clinicians to ensure we deliver products that are practical, safe, and deliver clinical excellence.


Richard Burton, Commercial, Sales and Marketing Director at CLEO Systems said: “At CLEO Systems we are really proud of our decades of innovation and are delighted to be able to share it with the wider health service. The coronavirus pandemic has shone a light on the NHS 111 service, and our direct appointment booking solution will help support the development of the service as it moves away from being a signposting service to the gateway to urgent care and direct referral to other services. As a social enterprise, our focus will always be on patient care and ensuring cost-effectiveness for the NHS, and any surplus we make is reinvested straight back into improvements in existing products and developing new ones for the benefit of our clients and their patients.”