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Urgent Treatment Centres in East Kent

Use a collaborative digital approach to enhance patient pathways and outcomes

Published by CLEO Systems on 06/05/2021

An urgent treatment centre (UTC) in East Kent has gone live with end-to-end digital health technology, which supports the NHS Digital First agenda, enhances patient pathways and improves patient safety.

The Estuary View UTC in Whitstable worked with other UTCs in Kent, East Kent CCG and three digital health providers: CLEO Systems, EMIS and eConsult Health, to create end-to-end digital patient care in its locality. The pilot site at Estuary View has gone live with the new solution, with a further 8 UTCs set to deploy the solution in the coming months.

The way in which urgent care is delivered is changing. Across the NHS is the emergence of GP-led UTCs which are being introduced to ease pressure on hospitals’ Emergency Departments (EDs). This means that patient can either book an appointment through NHS 111, via a GP referral or turn up unannounced. The 9 UTCs within East Kent wanted to create a seamless digital pathway and Estuary View have piloted the solution that allows access to the UTC via
a Digital First approach. This was achieved through an interoperable solution that enables patients to move seamlessly through the pathway and enhances patients safety. READ MORE