CLEO Systems has integrated the GoodSAM platform into its patient management system, CLEO Core, enabling people calling emergency services to instantly receive live video consultation from their device without the need to download an app. CLEO Systems – whose patient management system supports Urgent and Primary Care providers to deliver healthcare services in a variety of out-of-hospital settings across the South, East and North of England – has worked with its parent company IC24 to introduce this app-less solution for urgent care video consultations.
In an urgent care scenario, once a clinician decides that a video consultation would be beneficial, they can start the consultation at the click on a button via CLEO Core. The patient then receives a text message with a weblink to the ‘consultation room’ and can quickly and easily join the clinician virtually.
IC24 first introduced video consultations into its urgent care services in 2020 to support its response to the COVID-19 pandemic. The service allowed patients who had called NHS 111 for urgent care advice to speak to a clinician via video call by downloading an app onto their device.
The newly integrated CLEO and GoodSAM pairing has already received positive feedback on both the ease of integration and the quality of the GoodSAM consultation from clinicians. Since the service went live on 1 September 2021 clinicians have already completed an increased number of patient consultations via GoodSAM.
Dr Sanjeev Rana, Regional Medical Director at IC24 said: ‘As a doctor working in a Clinical Assessment Service, I have found the solution to be simple and intuitive to use, both from a patient and clinician’s perspective. When patients call us for help, we need to make sure that we get them the right support, in the right place at the right time and innovative technology such as this makes sure that we can help our patients receive the most efficient service possible.’
Mark Wilson OBE Medical Director and Co-Founder and Ali Ghorbangholi OBE Technical Director and Co-Founder at GoodSAM say: "Our core ethos at GoodSAM is utilising technology to improve patient care and our app-less video system is designed for ease of use both by patients and clinicians especially in times of urgent need. We are delighted to be the NHS England chosen national provider and to partner with CLEO Systems and IC24 to bring this solution to their services"
David Brown, Managing Director, CLEO Systems said: ‘This new integration enables better patient care and helps support the digital transformation agenda. The use of the GoodSAM app allows in a seamless way helps our customers to support patients by providing them with efficient access to a clinician. The clinicians experience is also enhanced through a much more streamlined approach to connecting digitally with their patient.’