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Greenwich Health chooses CLEO CORE UTC

as its new solution for use in the Urgent Treatment Centre at Queen Elizabeth Hospital

Published by CLEO Systems on 24/07/2023

Greenwich Health has chosen to use CLEO Systems’ Integrated Urgent Care solution, CLEO CORE UTC, for use within its Urgent Treatment Centre (UTC) at Queen Elizabeth Hospital in Woolwich. Greenwich Health is the new provider for the service following a competitive tender from Healthier Greenwich Partnership (commissioning decision delegated from NHS South East London ICB), with CLEO CORE UTC forming part of the winning submission.


Greenwich Health chose CLEO CORE UTC after comprehensive due diligence and having been impressed by both the clinical functionality and the interoperability of the solution. The UTC is located within Queen Elizabeth Hospital’s Emergency Department (ED) and is open 24 hours a day, 365 days a year and sees both adult and child patients seeking urgent but not critical attention.


Through CLEO UTC, Greenwich Health will be able to receive bookings from NHS111, manage the waiting room and clinically triage and refer patients. In the coming months, it will also integrate with the digital ‘front door’ kiosk-based ‘Streaming and Redirection’ solution from NHS Pathways. This means patients arriving at the urgent treatment centre can use a digital triage tool to assess their symptoms ahead of being seen by the clinician, so they will be seen more quickly and in the correct setting.


David James CEO of Greenwich Health says “We did our due diligence in choosing CLEO Systems as our provider, having also looked at several other products.  CLEO was a clear choice from our perspective. As well as being sensibly priced, the functionality and usability impressed our clinicians in particular. Our UTC and GP leads were impressed with the way CLEO is intuitive and easy to use and, naturally, the robust security measures that are in place are really important to us. Being able to view the GP record within CLEO is key, with patient information being easy to access. The team at CLEO Systems have been very agile and responsive to requests for change within the solution to fit with our patient flow, and we look forward to this level of flexibility and interoperability supporting our growth going forward.


Using CLEO will really help patients who initially come into the UTC and are then redirected to ED with a more serious condition or for enhanced diagnostics. This interoperability enables us to pass patients to ED without the patient needing to explain the story and their symptoms to a clinician more than once.”


Emma Dew, Head of Customer Experience & Marketing at CLEO Systems says, “Working with the Greenwich Health team for our first London-based UTC go live has been both collaborative and efficient, moving from award of the contract to system go-live in just a few weeks. The team at Greenwich Health share our 'patient first’ ethos and it has been great to be an extended part of their team whilst they stood up their brand new UTC service with such passion and commitment to patient care.”


CLEO Systems’ digital solutions support urgent, primary and community care providers to deliver healthcare services in a variety of out-of-hospital settings across the South, East and North of England. Involving all 30 GP practices of Greenwich, Greenwich Health was formed by the leaders of primary care in the Borough of Greenwich to provide integrated healthcare services across Greenwich and to support member GP Practices