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NHS Pathways Streaming and Redirection tool integrated into CLEO CORE UTC

launched at Greenwich Health Urgent Treatment Centre (UTC) at Queen Elizabeth Hospital in Woolwich

Published by CLEO Systems on 08/01/2024

CLEO Systems has completed integration between CLEO CORE UTC and the kiosk-based Pathways Streaming and Redirection (SAR) service, which will be launched at Greenwich Health Urgent Treatment Centre (UTC) at Queen Elizabeth Hospital in Woolwich.


Providing vital digital front door and streaming for patients, the self-service kiosk solution, developed by NHS Pathways, enables patients in urgent care settings to digitally record their symptoms before being directed to the most appropriate care setting. The new integration will mean the patient’s symptoms will transfer directly via the Interoperability Toolkit (ITK) into CLEO CORE UTC.


This First of Type integration will mean patients arriving at an urgent treatment centre will be seen more quickly and in the correct setting, as they use the digital triage tool to assess their symptoms before they see a clinician. ‘Streaming’ is the process of allocating a patient to the most appropriate area of a hospital or offsite when they enter A&E or an Urgent Treatment Centre (UTC). It also enables the allocation of the most relevant clinical pathway.


David James CEO of Greenwich Health says “CLEO Systems’ collaborative approach was one of the key reasons we selected them for our UTC System. This allowed us to select a Streaming and Redirection tool which we knew would be interoperable with our clinical system, ensuring a high standard of patient safety and experience whilst also saving time for clinicians.”

Karen Ventura, Product Director at CLEO Systems says ‘Interoperability is at the heart of what we do. Integrating with third party solutions that provide added value to our customers and improve patient experience is hugely important to us, our ethos is always to be as flexible with integrations as possible and we were delighted to work with Greenwich Health and the NHS Pathways SAR team to get this integration live to ensure that patients are seen quickly and in the most appropriate setting’.

CLEO Systems’ digital solutions support urgent, primary and community care providers to deliver healthcare services in a variety of out-of-hospital settings across the South, East and North of England.