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CLEO Systems introduces what3words technology

The first clinical system to directly integrate what3words in CLEO Core

Published by CLEO Systems on 16/12/2021

CLEO Systems has introduced what3words location technology into its CLEO Core clinical solution, making it the first clinical system to directly integrate what3words, rather than it being used as a standalone app. what3words has divided the world into 3 metre squares and given each square a unique combination of three words: a what3words address. For example ///onion.expect.dimes will take you a precise 3 metre square at CLEO Systems HQ in Ashford.


CLEO Systems – whose patient management system supports Urgent and Primary Care providers to deliver healthcare services in a variety of out-of-hospital settings across the South, East and North of England – has worked with its parent company IC24 to introduce the what3words technology.


Using what3words addresses gives callers a simple way to describe precisely where they are, enabling responders to find and get resources to the scene faster, this is helpful for CLEO Core users in 111 call centres. what3words is free to use via the app for iOS and Android or the online map at The system is available in 50 languages, including Welsh, and works offline, making it ideal for use in areas with an unreliable data connection. The direct integration means contact centre teams can handle patients’ calls more efficiently, saving them time when providing details of where they are.


Chris Sheldrick, CEO and Co-founder of what3words says: “Being in urgent need of help and not being able to describe exactly where you are can be an incredibly stressful situation. It’s in times like these where being able to communicate your precise location in just three words can shave precious minutes off an incident response time. We’ve seen the impact what3words has had locating people in an emergency up and down the UK and look forward to bringing the technology to the NHS 111 services.”


David Brown, Managing Director, CLEO Systems said “If the situation is urgent, every second is critical, so the introduction of what3words into our CLEO Core clinical system allows users to more quickly identify where people are and make sure they get the best medical response to suit their needs. The work that we have done with the what3words team to integrate their solution into CLEO Core puts ground-breaking technology where it is of huge value – both to the patient and urgent care service providers alike.”