Where Critical Moments Meet Expert Care
Empowering NHS 111, Clinical Assessment Services (CAS), Urgent Treatment Centres (UTCs), Out-of-Hours (OOH), and Neighbourhood Care teams through digital solutions that streamline patient journeys, elevate clinical safety and improve operational efficiency.
In recent years, ambulance services have been evolving to deliver care in new ways.
Patients may now be treated by skilled paramedics in their own home, provided advice over the telephone, or taken to a more suitable healthcare setting outside of hospital. This approach ensures patients get the right care, at the right time, in the right place - while also helping to ease pressure on busy emergency departments.
The NHS has set clear priorities for ambulance services:
- Meeting response time targets and delivering improved patient outcomes
- Operating efficiently and effectively
- Supporting a satisfied and productive workforce
- Integrating into the wider urgent and emergency care system
- Being digitally fit for the future
At CLEO Systems, we are committed to supporting these ambitions through innovative digital solutions.
The HCP Portal - Supporting Ambulance Crews and Patients
A digital solution developed in partnership with East of England Ambulance Service (EEAST) and Integrated Care 24 (IC24) is helping ambulance crews get back on the road quicker, while ensuring patients receive the right follow-up care from primary care services.
The Health Care Professionals (HCP) Portal app, developed by CLEO Systems, enables ambulance crews in Norfolk and Waveney and Mid and South Essex to transfer patients directly to the NHS 111 service for support from out-of-hours primary care.
Accessible via iPads rolled out across EEAST frontline staff, the portal streamlines a process that previously required a phone call to NHS 111 and a clinician call-back - a step that could take up to 15 minutes.
Since its introduction in February 2023, the HCP Portal has:
- Saved over ten minutes per patient referral, giving crews more time to respond to 999 calls
- Allowed paramedics to select tailored call-back timeframes (from 30 minutes to 4 hours, depending on urgency)
- Provided full auditable data, giving confidence and assurance to both crews and services
- Enabled patients to receive faster health outcomes with safe, timely follow-up care
