Transforming Urgent and Emergency Care
Empowering NHS 111, Clinical Assessment Services (CAS), Urgent Treatment Centres (UTCs), Out-of-Hours (OOH), and Neighbourhood Care teams through digital solutions that streamline patient journeys, elevate clinical safety and improve operational efficiency.
Digitally Connecting the Urgent Care Journey
CLEO Systems supports Integrated Urgent Care services by providing intuitive, compliant, and clinically safe tools. From improving patient flow and enabling direct appointment booking, to helping reduce breaches and supporting safer triage — our solutions are trusted across urgent and emergency care settings.
We understand the challenges Integrated Urgent Care providers are facing - from rising demand and workforce pressures to fragmented systems that slow down care. These pressures make it harder to deliver timely, coordinated support for patients. Our technology is designed to work with you, helping streamline clinical workflows, improve data visibility in real time, and support more informed decision-making - so your teams can focus on delivering safe, effective care when it’s needed most.
Key benefits
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Digital front door integration
Supporting UTC ‘digital front door’ integration and other access points - ensuring patients are directed seamlessly into the right pathway.
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Intuitive & easy to use
Built around clinician and call handler workflows, with intuitive navigation that simplifies triage, and saves valuable time.
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Clinically safe
Designed to support safe clinical workflows - ensuring accurate handover, reducing risk, and enabling better decision-making.
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Interoperability
Interoperability by design - fully compliant with national standards and actively working with NHS England and partner systems.
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Reduced breaches
Real-time queue management, case oversight, and performance monitoring tools help services reduce operational breaches and support national target compliance.
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Reduce failed contacts
Integrated call-back management and patient tracking reduce failed contacts and ensure patients are followed up effectively.
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Seamless integration
Proven interoperability with NHS systems - enabling smooth information flow between services and reducing duplication.
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Proven uplift in clinician productivity
Virtual Waiting Room, queue management, and streamlined workflows have demonstrated measurable increases in clinician productivity.
Solutions for Integrated Urgent Care
Why choose CLEO Systems?
More than 25 million Urgent Care cases have been processed across all our customers, demonstrating the scale and reach of our solutions.
CLEO Systems’ solutions have been built with urgent care clinicians, for urgent care clinicians. Whether you're managing call centre triage or coordinating UTC demand, our systems are refreshingly intuitive, fully interoperable and ready for real-world pressures. With our solutions, you can reduce booking breaches, enhance patient access and simplify prescribing—all while improving clinician and patient satisfaction and service performance.
- NHS 111 Calls answered
- CAS cases
- F2F cases
- prescriptions issued