A Secure and Structured Contingency Pathway
Introducing CLEO NHS 111 Contingence Module
As you may be aware, the NHS-provided contingency platform used during NHS Pathways outages is currently scheduled to be withdrawn from service in July 2026.
For many services, this will mean reverting to paper-based processes during system outages which will increase clinical risk, operational pressure, and recovery workload. With increasing reliance on digital clinical systems, unplanned downtime presents real operational and patient safety risks.
The CLEO NHS111 Contingency Module is an independent solution designed to ensure NHS 111 services can continue operating safely and digitally when your host clinical system is unavailable.
Maintain triage, referral, and clinical governance - without reverting to paper processes. Whether facing temporary outages or extended system disruption, CLEO NHS111 Contingency Module provides a secure and structured contingency pathway that protects patient safety, supports clinicians, and maintains service continuity.
Key features
Structured clinical triage capability
Key benefits
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We believe all patients should be treated efficiently and effectively in any setting
Because of the interoperability of our solution, no matter your operational size and service structure, we have the agility to meet the needs of your ever-evolving care settings.
Whether it’s NHS 111, Same Day Emergency Care, Integrated Urgent Emergency Care, Urgent Treatment Centre, Community or Emergency Department settings, our integrated software can adapt to any challenge. Patients’ lives can be transformed by the care you provide and it’s our job to support you in making that difference.
Our team of in-house clinicians have worked collaboratively with NHS England and our customers, crafting our systems directly from their insights and experiences. We are also providing AI (Augmented Intelligence) CAS SingleQ Technology to our customers who have seen significant cost savings.
Book a quick intro call and we'll help you explore how CLEO could support your service.
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Several providers have highlighted the operational burden of paper contingency alone exceeding £100k annually when factoring storage, administration time, and reconciliation.
