A Secure and Structured Contingency Pathway
Introducing CLEO NHS 111 Contingency Module
As you may be aware, the NHS-provided contingency platform used during NHS Pathways outages is currently scheduled to be withdrawn from service in July 2026.
For many services, this will mean reverting to paper-based processes during system outages which will increase clinical risk, operational pressure, and recovery workload. With increasing reliance on digital clinical systems, unplanned downtime presents real operational and patient safety risks.
The CLEO NHS 111 Contingency Module is an independent solution designed to ensure NHS 111 services can continue operating safely and digitally when your host clinical system is unavailable.
Maintain triage, referral, and clinical governance - without reverting to paper processes. Whether facing temporary outages or extended system disruption, CLEO NHS 111 Contingency Module provides a secure and structured contingency pathway that protects patient safety, supports clinicians, and maintains service continuity.
Several providers have highlighted the operational burden of paper contingency alone exceeding £100k annually when factoring storage, administration time, and reconciliation.
Key features
Structured clinical triage capability
Key benefits
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Speedy, simplified login designed to save you time
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Stay operational with seamless ITK referrals and DoS access during outages
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Uninterrupted access to Pathways so you can still refer patients or book an ambulance
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Accurate patient match
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System benefits ensuring the relevant Pathways version is available for the service
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Effortlessly transfer large volumes of case data straight into your host system
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Maintain continuity of care with reliable Clinical Callbacks that keep patients supported
We believe all patients should be treated efficiently and effectively in any setting
Because of the interoperability of our solution, no matter your operational size and service structure, we have the agility to meet the needs of your ever-evolving care settings.
Whether it’s NHS 111, Same Day Emergency Care, Integrated Urgent Emergency Care, Urgent Treatment Centre, Community or Emergency Department settings, our integrated software can adapt to any challenge. Patients’ lives can be transformed by the care you provide and it’s our job to support you in making that difference.
Our team of in-house clinicians have worked collaboratively with NHS England and our customers, crafting our systems directly from their insights and experiences. We are also providing AI (Augmented Intelligence) CAS SingleQ Technology to our customers who have seen significant cost savings.
